Frequently asked questions

Shopping

• Why can’t I order certain products online?

  Sometimes we must sell products in accordance with strict guidelines, such as requiring a consultation prior to the purchase of a certain product. These requirements are set by the manufacturer and must be met for us to be able to sell you the product. If you have already had a consultation with one of our providers, please contact us so we can approve your account for online purchasing.

• How do I know which products are right for my skin?

  Our staff includes trained medical estheticians and product experts that are willing to give you the best possible recommendations for your skin. Just contact us with any questions!

• Why are some products occasionally unavailable or on backorder?

  We make every attempt to ensure products sold on skinmatrx.com are in stock at all times. If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Please enter your email address to be notified of any stock updates on the product page.